Frequently Asked Questions

How do I confirm my reservation?

In order to confirm your place on a trip, we ask for a 50% deposit of the total trip cost to be paid in advance. This allows us to book hotels and purchase any necessary local flights on your behalf.

If I can’t make the trip, will I be refunded my deposit?

Our policy for returning deposits is as follows:

Cancellation more than 30 days before Day 1 of the trip: refund = full deposit
Cancellation up to 30 days before Day 1 of the trip: refund = 50% of deposit
Cancellation up to 15 days before Day 1 of the trip: refund = 25% of deposit
Cancellation within 14 days before Day 1 of the trip: no refund

The reason for this policy is we use the deposit to pre-pay hotels, flights, and any other aspects of the trip as needed. The closer to the start date of the trip, the more we will have used from your deposit.

However, we do understand that sometimes unexpected things happen, and you may want to defer your deposit to a future trip instead of getting a refund. If this is the case, we will look at any amount we’ve already used from your deposit in preparation for the trip, as well as any cost to us for running the trip without you, and subtract that amount from your deposit. Then we will credit the balance of the deposit to an upcoming trip of your choice. The benefit of this option is you’ll at the very least get back the percentages of the refunds offered above, and very likely come out ahead of them, retaining a bigger portion of your deposit.

How many people do there need to be on a trip?

We require a minimum of three people in order to go ahead with a scheduled trip. If you’ve paid a deposit on a trip and we haven’t gotten enough other people confirmed, we’ll refund the deposit in full, or we can reschedule your trip to another date. However, if you would prefer a private trip, let us know and we can arrange a custom price to go ahead with a smaller tour.

What insurance does Novo have?

Novo has two kinds of insurance: SOATs (the government mandated 3rd party liability insurance for vehicles in Bolivia), and private insurance for all its motorcycles (for collisions, accidents, damage to the bike, hospitalisation, etc. above the minimal SOAT coverage).

Do I need to pay a deductible?

We ask for a $750 damage deposit at the beginning of the tour for each motorcycle to cover the deductible on our insurance. Items that break due to negligence or vehicle mishandling will be paid for from this damage deposit to a maximum of $750.

Should I get insurance for myself?

We ask each client to purchase their own private travel insurance covering motorcycling before the start of the tour, along with contact details for a family member or friend, so in case of an incident we have all the relevant information on hand.

What kind of safeguards does Novo have in place?

Every tour we run we come equipped with two first aid kits (one in the support truck, and one carried on the guide bike). Our tours are structured so the guide is always in the front of the group, and the support truck is always behind, ensuring staff are ready on either side of the group to aid when needed. Our motorcycles are inspected and carefully checked for problems before the beginning of the tour, as well as nightly while on trips. We run every trip with a support truck that has passenger seats and the ability to carry a motorcycle in the event a rider is injured. We also always carry a Garmin GPS device with SOS capability, which when needed will dispatch emergency services to our location. Click here for more information on Garmin’s SOS services.

Do I have to sign a contract?

In order to participate in our trips, we have each rider read and sign a contract as well as perform an inspection on their motorcycle for existing damage. If you want to see either of these documents, click the links below:

Motorbike Inspection Form
Motorbike Rental Contract

What’s covered on the trips?

Unless otherwise arranged, the trip includes all food and water from day 2 to the day before ‘leaving day’ (more on that below), gasoline, accommodation, flights within Bolivia when needed, motorcycle rental, a support truck & mechanic, and a guide.

What’s not covered?

We don’t cover any optional extra activities (mine tour, zipline, horseback riding, etc.), as not all clients want to participate in these events. In most cases, the extra cost is quite minimal. We don’t cover alcohol, as different clients will drink different amounts over the course of the trip. However, we are open to creating a ‘drinks pool’, where everyone can chip in at the beginning of the trip to a pool that covers any alcohol purchases. We don’t cover your flights to or from Bolivia, but we’re happy to help you try and find good deals. We also don’t cover any food or drink on or before the ‘arrival day’ or on or after the ‘leaving day’ as specified in your trip itinerary.

Why don’t you cover food on those days?

The logistics are simply too difficult, as people can be arriving at different times, leaving at different times, deciding to continue their travels to different locations, etc. For that reason, our coverage of food and water begins the same day we meet for orientation and you get your motorcycle, and it ends on the ‘leaving day’.

Do I have to go on a pre-arranged tour?

We aren’t able to offer private motorcycle rentals. Our tours are designed for our clients to see the most of Bolivia’s highlights possible, experiencing a great deal in just a couple of weeks. However, if you have different ideas for where you want to go, please let us know and we’d be happy to work on a custom tour that suits your needs!

Do I need to carry luggage on the motorcycle?

All your luggage will be transported in our support truck, keeping it locked, safe, and dry at all times. You can relax on your motorcycle without worrying about strapping anything down! However, if you want to carry a few odds & ends on your bike, we provide bungee straps as required. We do, however, ask you not to use a tank bag, as they tend to scratch up the motorcycle tanks.

What gear will I need?

We request, at the absolute minimum, a helmet (preferably ECE rated). However, since only having a helmet and no other riding gear will make your trip utterly miserable and your fall even worse, we recommend the following: riding boots (preferably with ankle & shin protection), riding gloves, reinforced jeans or riding trousers, and a motorcycle jacket. Our trips cover a massive variety of terrains and climates, so having waterproof gear, warm layers, and the ability to strip down into breathable layers will be very beneficial.

How much experience do I need?

Bolivia is a challenging country to traverse by motorcycle, but don’t let that put you off! We have had people with very little motorcycle experience come and successfully do tours with us. The Royal Enfield Himalayans are a great bike for both beginners and experienced riders, as they sit fairly low and have great stability, as well as a smaller engine that won’t run away from you with an accidental twist of the throttle. We recommend, if you’ve done little to no motorcycling before, try and get out a couple of times to get the feel of the bike before your trip. We’re also happy, if you want, to have you come a day early and we can take some time to practice with you before the trip begins. But we feel confident our tours can be done and enjoyed by riders of all skill levels.